D F EDMONDS & CO LTD
Authorised and Regulated by the Financial Services Authority

TERMS OF BUSINESS

1. Definitions.
a) " We/Us" means D F Edmonds & Co Ltd of 20 Preston Road, Brighton, East Sussex BN1
4QF. Tel: 01273 662766, Fax: 01273 662767. E-Mail info@dfedmonds.com
b) Financial Services Authority (FSA), The FSA, 25 The North Colonnade, Canary
Wharf, London E14 5HS. Telephone 0845 606 1234 or visit www.fsa.gov.org
The FSA is the independent watchdog that regulates financial services.
c) Retail Customer: A policyholder or potential policyholder acting outside their
trade, profession or business.
d) Commercial Customer: A policyholder or potential policyholder who is not a retail
customer

2. Who Regulates Us?
We are authorised and regulated by the Financial Services Authority (FSA). Our FSA registered number is 301697.
We act as an independent intermediary and our permitted business includes advising you on your insurance needs, arranging your insurance cover with insurers to meet your requirements and helping you with any on going
changes you have to make. We can also assist you with making a claim. You can check this on the FSA's register by visiting the FSA's website at www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

3. Whose Products Do We Offer?
We offer products from a range of insurers for Motor, Household and Commercial insurance. We only offer products from a limited number of insurers for all other types of insurance except Legal Expenses cover where we only offer products from AIM (underwritten by IGI Insurance Company Ltd).

4. Which Service Will We Provide You With?
We will advise and make a recommendation for you after we have assessed your needs.

5. What Will You Have To Pay Us For Our Services?
We charge fees as follows:

All renewals, duplicate documents and new business £5.00
All cancellations 15% of any return premium subject to a minimum of £15.00 (after deduction of commission)
Household and Motor Legal Expenses £15.00
A minimum charge of £10.00 for any of our own instalment plans.
Any other fee as agreed in advance.
We reserve the right to charge 2% handling fee in relation to credit/debit card payments. In any case this will be agreed with you in advance.

6. What To Do If You Have a Complaint
If you wish to register a complaint please contact us in writing at:

D F Edmonds & Co Ltd (Complaints)
20 Preston Road
Brighton
East Sussex BN1 4QF

or by telephone on 01273 662766.

Your complaint will be acknowledged within 5 working days advising you who is dealing with the complaint and indicating when you may expect an answer. Full details of our complaints handling procedure is available on request. If you cannot
settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service.

7. Are We Covered By The Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from this scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about the compensation scheme arrangements is available from the FSCS.

8. Disclosure of Information
It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of your policy, and when you renew your insurance. Failure to disclose information pertaining to your
insurance, or any inaccuracies in information given could result in your insurance policy being invalid or cover not operating fully.
It is important that you ensure that all statements you make on proposal forms, claim forms, and other documents, are full and accurate. If a form is completed on your behalf, you should check that the answers shown to any questions are true and
accurate before signing the document. You are reminded that it is an offence under the Road Traffic Act to make any false statements or withhold any relevant information to obtain a certificate of motor insurance.
Please note that under the Rehabilitation of Offenders Act 1974 you are not required to disclose convictions regarded as spent.
You are advised to keep copies of any correspondence you send to us or direct to your insurer. If you have any doubt about whether information is material, you should disclose it.

9. Confidentiality, Data Protection and Marketing
All personal and sensitive information about our customers is treated as private and
confidential. We will only use and disclose the information we have about customers in the normal course of arranging and administering their insurances, and will not disclose any information to any other parties without their written consent. Unless we are notified to any changes, we shall assume the personal and sensitive data we hold about customers is correct, and shall use it to provide quotations when policies fall due for renewal. In the interests of security and to improve our service, telephone calls you make to us may be monitored and/or recorded. We may pass information about you to credit reference agencies for the purposes of arranging payments by instalments, and may also pass to them details of your payment record with us. Under the Data Protection Act 1998, individuals have a right to see personal information about them that we hold in our records. A charge may be made for this service. If you wish to exercise this right, or have any other related queries, you should write to us at the above address. We may use information held about you, to provide you with information about other products and services which we offer, and which we feel may be appropriate to you, by e-mail, telephone, post or other means.
You may exercise your right to give notice to stop data being processed for marketing purposes by contacting us at any time.

10. Motor & Home Insurance Anti-Fraud Registers
Insurers share information with each other via the Claims and Underwriting Exchange Register, and the Motor Insurance Anti-Fraud and Theft Register, to aid the prevention of fraudulent claims. In the event of a claim, the information you supply on the claim form, together with any other information relating to the claim, will be put on the registers.

11. Motor Insurer Information Centre (MIIC)
Insurers are legally required to provide details of motor insurance policies to the MIIC. The information describing your insurance cover will be added to the Motor Insurance Database (MID), to which the police and other government agencies have access. This helps the pursuance of claims following accidents and aids detection of those who are in contravention of the law by not taking out insurance.

12. Claims
We have no authority to handle claims on behalf of insurers. In the event of an incident occurring which may give rise to a claim under your policy, you should notify the insurer direct as soon as possible using the contact details in your
policy document. Alternatively please contact us immediately for advice. When we receive notification of an incident that might give rise to a claim under your policy we will inform the insurer without delay, and, in any event, within 5 working days.
We shall use our best endeavours when acting on your behalf in relation to a claim to handle all elements of the claim with due care, skill and diligence. We will advise you promptly of insurers' requirements concerning claims, including the provision, as soon as possible, of information required to establish the nature and extent of a loss. If there is any conflict of interest, we shall only handle a claim on your behalf after we have disclosed to you all information you require, to enable you to decide whether to give your informed consent, and you have given that consent. We will forward any payments received from insurers in respect of any claim, to you, without delay. We will notify you of any request for information we receive from your insurers.

13. Cancellation Rights (the mediation contract)
The mediation contract is the agreement between you and us for the insurance mediation services that we provide to you in respect of your insurance requirements. Once you have entered in to the mediation contract with us you are entitled to a period of reflection during which you may decide whether to proceed with the purchase of the mediation contract. The duration of this cancellation period is 14 days and commences from either:
The day of conclusion of the mediation contract; or the day on which you receive the full terms of the mediation contract detailing the full contractual terms, conditions and information of the contract; whichever is the later.
To cancel this mediation contract within the cancellation period, please write to us at the above address. If you do cancel this mediation contract within the cancellation period, you may be charged any of our fees that you have incurred. The insurer will also charge for their time on risk or the full premium in the event of a claim. This mediation contract can be cancelled by either party in writing giving 7 days notice. If you wish to give notice of cancellation, please write to us at the above address. If we wish to cancel this mediation contract we shall write to you at the last known address for you held on our records. If you decide to cancel the mediation contract with us at any time during the period of cancellation we will retain in full any fees that you have paid.

14. Premiums and Financial Aspects
In order to be able to offer you credit facilities we are registered under the Consumer Credit Act and our license number is 486994. We normally accept payment by cash, cheque or most major credit cards. You may be able to spread your payments through insurers' instalment schemes, a credit scheme with a third party finance provider, or a facility we have arranged ourselves. We will give full information about your payment options when we discuss your insurance in detail. We may keep certain documents such as your insurance policy documents or certificate of insurance, while we are waiting for full payment of premiums. In these circumstances, we will ensure that you receive full details of your insurance cover and will provide you with any documents that you are required to have by law.

15. Quotations, Policy Terms, Conditions/Warranties and Return Premiums
All quotations are subject to change in respect of the amount of premium indicated, and or the terms and conditions that are applied. You should read through all policy terms, conditions and warranties shown on your policy documentation. Please ensure you understand them and are able to follow their requirements exactly. If not, please advise us immediately as a breach of any terms, conditions or warranties may enable your insurer to terminate your policy from the date of that breach, and/or repudiate a claim under your policy. Return premiums usually arise if an insurance risk is reduced or a policy cancelled. On a return premium, we repay commission on the amount to your insurer and this will be deducted from the final amount due to you. If a policy is cancelled we will refund any return premium due (after deduction of the commission and our charge).

16. Renewals paid by Insurer Direct Debit
In good time before renewal of your policy, we shall contact you with the renewal premium and terms for the coming year. If you have not contacted us before renewal date we shall renew the policy automatically on your behalf. If you do not wish to
renew the policy please let us know as soon as possible and cancel your direct debiting instruction with your bank prior to your renewal date. If it is your intention to renew the policy, no action is required by you, and the
policy will renew automatically. We shall send your new certificate of insurance to you.(If you pay by Finsure or Prompt then you will need to tell us if you wish to renew).

17. Disclosure of Commission
If you would like to know the amount of commission that we are paid in respect of your insurance contract, this information is available on request.

18. Risk Transfer, Client Money Segregation
We will either hold monies collected from you in an insurance broking bank account or a client money bank account. Premiums that we collect from you are held in an insurance broking bank account specifically used for the purposes of holding client premiums. By virtue of agreements we hold with insurers, we collect premiums as agent of the insurer.
Therefore, once we have collected premiums from you, under the terms of our agreements, those premiums are treated as having been paid to the insurer. We will remit the premiums to insurers after deduction of our commission, in accordance with
the terms of our agreements with our insurers. This known as risk transfer. Where risk transfer does not apply premiums that we collect from you will be segregated into and held in a client money bank account. The client money will be
held by us as trustee on your behalf. The client money bank account is set up as a trust governed by FSA rules. This means that once the client money is segregated into the client money bank account, it falls into our legal ownership that remains
in the beneficial ownership of customers whose premiums are deposited in the account. If we become insolvent the terms of the trust dictate that customers will have a prior claim on the client money in the account according to their respective
interests in the client money. The costs relating to the distribution of client money may have to be borne by the trust.

19. Customer Money Passed to Another Person
In accordance with FSA regulations we have to inform you that in managing and/or arranging your insurance requirements we may transfer money that you have paid us, in payment of an insurance premium to another insurance intermediary. By accepting
these terms of business, you are giving your consent for us to act in the manner described in this section.

20. Customer Money Passed to Another Person Outside the UK
In managing and arranging your insurance requirements we may transfer money that you have paid us, in payment of an insurance premium, to another insurance intermediary operating outside of the United Kingdom. Unless you notify us that you do not wish your premiums to be transferred in the manner outlined in this section, by accepting these terms of business, you are
giving your consent for us to act in the manner described in this section. We have a duty under FSA regulations to inform you that:
The legal and regulatory regime applying to the insurance intermediary may differ from that in the UK; and consequently if the insurance intermediary fails, the premium may be treated in a different manner from that which would apply if the premium was held by an insurance intermediary in the UK.

21. Segregation of Investments
Any premiums paid to us not subject to risk transfer will be held by us in a client money bank account. We may invest these premiums in a range of permitted designated investments as prescribed by FSA regulations. In the event that there is any
shortfall in our client money resource attributable to falls in the market value in any of these permitted designated investments, we shall make provision for, and bear the cost of, any such shortfall. By accepting these terms of business, you are
giving your consent for us to act in the manner described in this section.

22. Governing Law
This agreement shall be governed by the laws of England and Wales and the parties agree herewith that any dispute arising out of it shall be subject to the exclusive jurisdiction of the English courts.

23. Other Taxes or Costs
Other taxes, or both, may exist in relation to the products and services offered by us which are not paid through, nor imposed, by us.

Also : Click here to see Grant of Permission letter to DF Edmonds & Co Ltd. from the FSA